Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, customers have the liberty to cancel their products and request a refund from us. Our Policy for the Cancellation and Refund will be as follows:

For Cancellations, please contact us via contact@sappmart.com

A cancellation fee may be levied on a customer on account of cancellation of orders by customer on the Platform ('Cancellation Fee'). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the order upon placing / confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After such time frame, Cancellation Fee will be levied on applicable products.

Why is Cancellation Fee charged?

Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order by the seller and to compensate the logistics service providers for incurring a cost when they ship the order.

How will the Cancellation Fee charged?

The Cancellation Fee shall be deducted from the amount paid by the customer for the said canceled order.

SAPPMART reserves the right to modify / waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to SAPPMART or the sellers (as the case may be) on account of any cancellation of orders from Your end.

In case any customer is not completely satisfied with our products we can provide a refund.

The refund process will take up to 7 working days and credit the amount to customer's wallet.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account